FAQs
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
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HAS MY ORDER BEEN DISPATCHED YET?
Orders are generally dispatched within 1-5 working days. You will receive a dispatch email when your order has been sent. Please also check your SPAM folder. If you cannot find your dispatch email or think it may been deleted, contact us and we can give you real time information on whether your order has been shipped or not.
DO YOU ACCEPT RETURNS?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
I PUT THE WRONG ADDRESS FOR MY ORDER, CAN I CHANGE IT?
If you have put in the incorrect delivery address on your order, please contact us within 24 hours. If your order hasn't been shipped, we can surely update it with the correct information 🫶🏻
I NEED TO CANCEL OR CHANGE MY ORDER, HOW DO I DO THIS?
We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.
If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped.
MY ORDER IS STILL NOT HERE PLEASE HELP?
If your order has taken longer than 14 working days from dispatch then please contact us and we will make it right. We offer a Money Back Guarantee or we will have your order resent.
WHY DID I NOT RECEIVE A CONFIRMATION EMAIL AFTER PLACING THE ORDER?
There's a good chance that our email has ended up in your SPAM/JUNK folder. If you still cannot find it please reach out and our team will have it resent.
I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?
When you receive your dispatched email you will receive a tracking number.
WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
We accept all major credit and debit cards through the Stripe. We also accept PayPal payments as well. If there is a problem with payment, please contact our team for support.